Looking for Australia's FAQs? CLICK HERE.
We're going to start this answer with a question: Is MILKRUN now available in New Zealand? Yes. Are we flipping the grocery game on its head with groceries and more delivered in minutes? Also yes. Shop the 10,000+ range of groceries on the app or website and get it delivered in 231 dog minutes which is roughly equal to 33 human minutes.
It's simple. Just download the MILKRUN app (or use the website, whatever floats your boat) and make your way around until you've filled your cart with whatever your heart desires. Hit order and our pickers and packers will pick and pack it before handing it over to a delivery partner who delivers it in minutes.
We sell a 10,000 strong range of products from brands you love with 1000s of weekly specials and exclusive MILKRUN deals. We add a small $7 delivery fee to ensure we can continue to provide the best, fastest possible experience to our customers.
Cash? That colourful plastic stuff? Unfortunately, not. The only way to pay for your order is through the MILKRUN app using Apple Pay, Google Pay, or Credit Card.
Right now, we're available in a wide range of selected suburbs across Auckland, Wellington, Canterbury, Waikato and Dunedin. Check our suburb delivery list here to see if we deliver to you. But if not, don't stress because we're expanding fast and will be adding new suburbs every week. So keep your eyes peeled!
Yes you can! Download the MILKRUN app. Once you're in, you’ll see a bright orange circle, with a prompt to link your card. Give it a tap, but be gentle. Soon you'll be on your way to collecting points on every MILKRUN shop. You will earn points and receive boosts/promotional offers from EDR based on your favourite products on MILKRUN from time to time.
At this stage, you can not redeem your Everyday Rewards dollars on MILKRUN!*
MILKRUN delivers your groceries in minutes with a combo of tech geniusness and people-power magic. Thanks to our dedicated team, vast network of Woolworths and Metro stores, we're able to pick, pack and deliver groceries to your door fast. How fast? We're talking a speedy average of 33.45 minutes. Pretty speedy, right?
It's easy. MILKRUN has live picking and live tracking so you can know where your order is at all times. Once your order is picked and packed, you can follow the tiny blue car on the map as it makes its way to you!
For all missing, damaged and incorrect items, contact us via the chat in the app or on the website, or reach out to help@milkrun.com and we'll get it sorted. If you've allowed substitutions, our pickers will find a replacement item for something that's out of stock. Sometimes it might miss the mark. If that's the case, let's talk and get this resolved for you.
It depends on your location! Once you enter your address, the MILKRUN opening hours will be at the top of the page. If it's outside opening hours, you can still browse and drop some goodies in your cart ready for checkout in the morning. If you want to talk to one of our lovely humans, you can from 7AM - 9PM, 7 days a week.
MILKRUN does not provide refunds for change of mind. If your item is not fresh, contact us and we'll help you right away. If you have purchased additional items that you no longer want or require, maybe there's a neighbour you can share them with?
Of course. When you review your MILKRUN order on the Checkout page, you can toggle off the "Allow Substitutions" switch.
We love a good voucher. If you're lucky enough to have one, simply enter the code at checkout. Any issues, contact us and we'll get it sorted.
Nope. We want you to do whatever it is you want to do with the free time you now have. All orders placed with MILKRUN will be delivered straight to your door. We are all about convenience. Sit back, relax, and let us bring you everything you need!
Our promise is to get you groceries and more in minutes. MILKRUN deliveries cannot be scheduled for a later time or future date. This allows us to always have up-to-date information on what products are in stock and offer our customers the most convenient way to get groceries delivered.
The Fresh or Free Guarantee means that we will refund the value paid or provide a voucher for any fresh food you are unsatisfied with. 'Fresh food' includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions apply. Get in touch with us if you have any questions. You may be required to provide extra details/information, including but not limited to images of products, etc, regarding unsatisfactory products in order to be eligible for the Fresh or Free Guarantee.
It's as simple as clicking the address at the top of the homepage and enter a new one. You can also do this from your cart and when you checkout! If your order is on the way to the wrong address contact us and we'll work our hardest to get it sorted for you. We may however have to cancel your order.
If you're not home, your order will be returned to the store. So when we knock, don't leave us hanging!
Yes! During checkout, choose the option "Leave at door." Once it's left at your door, you can always check the Proof of Delivery image to see exactly where it's been left. Oh, and if you've got notifications on, we'll send you one telling you that you delivery has been made.
We love to hear from our customers!
We have 3 easy wants to get in contact with us:
Email: help@milkrun.com
Live Chat: via the Account page
Phone: +64 3660 1190
We’re starting work on opening up wholesale grocery supply. If you’re large or small, an established retailer, looking to set up a new business, or any other type of organisation who might be interested in buying from us, we’d love to hear more about you.
Opening up wholesale supply means investing in and developing new systems and technology, hiring a dedicated team, and working with our current supply partners to provide their products.
It begins with understanding more about potential customers - who you might be, what you want, and how we might best meet your needs. If you’re interested in submitting a wholesale supply request with WWNZ, let us know by completing this form. You can expect a response from us within four weeks, and our next steps will depend on the level and nature of the interest we receive.
To read in full see https://www.countdown.co.nz/info/about-us/about-woolworths-nz
A carbon offset is a reduction in emissions of carbon dioxide or other greenhouse gases made in order to compensate for - offset - an emission made elsewhere.
We have partnered with a leading offset provider, Tasman Environmental Markets (TEM), on an Australian project that supports native bush regeneration and sustainable agricultural practices in South-West Queensland. This project rehabilitates vegetation in areas that have historically been cleared, it seeks to improve soil quality and restores essential habitat for native wildlife.
We work with 3rd party delivery drivers who choose their own vehicle. Currently, offsets are the best way to make transporting your MILKRUN delivery a little greener.
Nope. We’re covering the costs of the carbon offset project. Delivery costs will be business-as-usual with our $7 delivery fee for minimum orders over $20 plus free delivery on the first 3 orders.